We're looking for a thorough, adaptable, and analytically sharp Business Analyst to bridge the gap between what clients need and what our technical teams build. This role is ideal for someone who is comfortable sitting in ambiguous conversations with non-technical stakeholders, asking the right questions, and producing clear, structured documentation that technical teams can actually work from. You'll need to hold context across multiple active engagements and keep the work grounded in what clients are actually trying to accomplish.

About the Role

As our Business Analyst, you'll lead discovery and requirements-gathering work across client engagements, translating business problems — often vague, shifting, or incompletely defined — into clear specifications that technical teams can implement against. You'll work closely with both client stakeholders and internal technical contributors, and you'll need to be equally credible in both conversations. This is not a passive documentation role; it requires curiosity, persistence, and the ability to push back constructively when a problem isn't well enough defined to move forward.

What You'll Do

• Lead discovery sessions with client stakeholders to understand business goals, pain points, and current-state processes

• Translate business requirements into clear, structured documentation — user stories, process flows, functional specs, or whatever format best serves the engagement

• Identify gaps, inconsistencies, and unstated assumptions in client requests before they become handoff problems

• Work directly with technical teams to ensure specifications are understood and implementable

• Document current-state workflows and map them against proposed changes or new system capabilities

• Manage requirements across multiple simultaneous client engagements, keeping context clean and documentation current

• Support QA and UAT by clarifying intent and verifying that delivered work meets the original requirements

• Flag ambiguity, scope expansion, or conflicting stakeholder expectations early and clearly

What We're Looking For

• 3+ years of experience in a business analyst, systems analyst, or requirements-focused role

• Strong documentation skills — you produce specs, process maps, and written summaries that are clear without being over-engineered

• Proven ability to facilitate discovery conversations with non-technical stakeholders and extract actionable requirements

• Comfort working across multiple engagements simultaneously, with different clients, contexts, and technical stacks

• Experience handing off specifications to development or technical teams, and following through to ensure fidelity

• Solid written communication and the ability to work effectively in an async/remote environment

• Familiarity with process documentation tools or notation (e.g., flow diagrams, swimlane charts, or similar)

Nice to Have

• Background working in a consulting, agency, or multi-client environment

• Exposure to systems integration, workflow automation, or data/reporting projects

• Experience with tools such as Confluence, Notion, Lucidchart, Miro, Jira, or similar

• Familiarity with Agile or iterative delivery environments

• Comfort reading or interpreting technical documentation, even without deep technical expertise

Who You Are

You're intellectually curious, structured in how you think, and patient with people who don't yet know how to articulate what they need. You ask good questions, listen carefully, and document with precision — not bureaucracy. You understand that your job is to reduce friction between clients and builders, and you take that responsibility seriously. You're comfortable saying "that's not defined clearly enough yet" and doing the work to fix it before it becomes someone else's problem downstream.